1. Customer Complaint Redressal (as on 01-01-1970)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| |
01-01-1970 |
|
|
|
|
|
% |
|
2. Release of New Service Connection ( as on 03-07-2022 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Jul 2022 |
03-07-2022 |
8153 |
1660 |
54 |
6016 |
423 |
77.68 % | | year 2022 |
03-07-2022 |
492365 |
385327 |
12815 |
6016 |
423 |
96.68 % |
|
3. E-Payments ( as on 03-07-2022 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| year 2022 |
03-07-2022 |
20748383 |
22280382 |
51.78 % | | Jul 2022 |
03-07-2022 |
315872 |
397608 |
55.73 % |
|
4. Safety. Zero Fatality ( as on 20-01-2022 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| year 2022 |
20-01-2022 |
3 |
5 |
% |
|
5. Quality of Power-SAIFI SAIDI ( as on 03-07-2022 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| Jul 2022 |
03-07-2022 |
0.0830 |
0.47 |
1.1051 |
6.29 |
99.34 % | | year 2022 |
03-07-2022 |
0.5076 |
3.48 |
1.9123 |
13.11 |
99.92 % |
|
Key Performance Indicators