1. Customer Complaint Redressal (as on 01-01-1970)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| |
01-01-1970 |
|
|
|
|
|
% |
|
2. Release of New Service Connection ( as on 03-03-2026 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Mar 2026 |
03-03-2026 |
8686 |
2004 |
55 |
6360 |
267 |
86.16 % | | year 2026 |
03-03-2026 |
153587 |
116833 |
2623 |
6360 |
267 |
97.59 % |
|
3. E-Payments ( as on 03-03-2026 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| Mar 2026 |
03-03-2026 |
172400 |
578141 |
77.03 % | | year 2026 |
03-03-2026 |
3936989 |
11537045 |
74.56 % |
|
4. Safety. Zero Fatality ( as on 01-01-1970 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| |
01-01-1970 |
|
|
% |
|
5. Quality of Power-SAIFI SAIDI ( as on 03-03-2026 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| Mar 2026 |
03-03-2026 |
0.1065 |
0.57 |
1.1386 |
6.14 |
99.20 % | | year 2026 |
03-03-2026 |
0.0400 |
0.22 |
1.1269 |
6.20 |
99.99 % |
|
Key Performance Indicators