1. Customer Complaint Redressal (as on 01-01-1970)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| |
01-01-1970 |
|
|
|
|
|
% |
|
2. Release of New Service Connection ( as on 30-08-2025 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Aug 2025 |
30-08-2025 |
29453 |
22809 |
503 |
5931 |
210 |
96.97 % | | year 2025 |
30-08-2025 |
472418 |
375857 |
8262 |
5931 |
210 |
97.80 % |
|
3. E-Payments ( as on 30-08-2025 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| Aug 2025 |
30-08-2025 |
2505529 |
5850263 |
70.01 % | | year 2025 |
30-08-2025 |
18479104 |
45746322 |
71.23 % |
|
4. Safety. Zero Fatality ( as on 01-01-1970 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| |
01-01-1970 |
|
|
% |
|
5. Quality of Power-SAIFI SAIDI ( as on 30-08-2025 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| year 2025 |
30-08-2025 |
0.4903 |
2.25 |
2.0585 |
9.46 |
99.96 % | | Aug 2025 |
30-08-2025 |
1.3436 |
6.71 |
2.1228 |
10.60 |
99.07 % |
|
Key Performance Indicators