1. Customer Complaint Redressal (as on 01-01-1970)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| |
01-01-1970 |
|
|
|
|
|
% |
|
2. Release of New Service Connection ( as on 25-12-2024 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| year 2024 |
25-12-2024 |
727509 |
598135 |
8975 |
3901 |
55 |
98.51 % | | Dec 2024 |
25-12-2024 |
25728 |
21679 |
93 |
3901 |
55 |
99.32 % |
|
3. E-Payments ( as on 25-12-2024 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| Dec 2024 |
25-12-2024 |
1620009 |
4294419 |
72.61 % | | year 2024 |
25-12-2024 |
28664728 |
62327962 |
68.50 % |
|
4. Safety. Zero Fatality ( as on 01-01-1970 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| |
01-01-1970 |
|
|
% |
|
5. Quality of Power-SAIFI SAIDI ( as on 25-12-2024 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| Dec 2024 |
25-12-2024 |
0.8517 |
4.30 |
1.7141 |
8.65 |
99.28 % | | year 2024 |
25-12-2024 |
0.3998 |
1.90 |
1.8217 |
8.66 |
99.98 % |
|
Key Performance Indicators