1. Customer Complaint Redressal (as on 01-01-1970)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| |
01-01-1970 |
|
|
|
|
|
% |
|
2. Release of New Service Connection ( as on 27-07-2026 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Jul 2026 |
27-07-2026 |
28513 |
22374 |
497 |
5441 |
201 |
96.97 % | | year 2026 |
27-07-2026 |
439056 |
341528 |
8218 |
5441 |
201 |
97.59 % |
|
3. E-Payments ( as on 27-07-2026 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| Jul 2026 |
27-07-2026 |
1411475 |
6020840 |
81.01 % | | year 2026 |
27-07-2026 |
11722547 |
41091085 |
77.80 % |
|
4. Safety. Zero Fatality ( as on 01-01-1970 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| |
01-01-1970 |
|
|
% |
|
5. Quality of Power-SAIFI SAIDI ( as on 27-07-2026 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| Jul 2026 |
27-07-2026 |
1.5104 |
6.67 |
2.3267 |
10.27 |
98.97 % | | year 2026 |
27-07-2026 |
0.2292 |
1.04 |
2.1764 |
9.86 |
99.98 % |
|
Key Performance Indicators