Key Performance Indicators

1. Customer Complaint Redressal (as on 01-01-1970)
period data as on total complaints completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
01-01-1970 %
2. Release of New Service Connection ( as on 03-07-2022 )
period data as on application received completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Jul 2022 03-07-2022 8153 1660 54 6016 423 77.68 %
year 2022 03-07-2022 492365 385327 12815 6016 423 96.68 %
3. E-Payments ( as on 03-07-2022 )
period data as on Total Counter Collection Total Online Collection Performance
year 2022 03-07-2022 20748383 22280382 51.78 %
Jul 2022 03-07-2022 315872 397608 55.73 %
4. Safety. Zero Fatality ( as on 20-01-2022 )
period data as on fatal accidents non-fatal accidents safty tools availability
year 2022 20-01-2022 3 5 %
5. Quality of Power-SAIFI SAIDI ( as on 03-07-2022 )
period data as on SAIFI nos. SAIDI hrs. CAIFI nos. CAIDI hrs. ASAI
Jul 2022 03-07-2022 0.0830 0.47 1.1051 6.29 99.34 %
year 2022 03-07-2022 0.5076 3.48 1.9123 13.11 99.92 %