1. Customer Complaint Redressal (as on 13-03-2019)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| year 2019 |
13-03-2019 |
590624 |
578356 |
9450 |
2730 |
88 |
98.38 % |
|
2. Release of New Service Connection ( as on 17-06-2019 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Jun 2019 |
17-06-2019 |
0 |
14336 |
334 |
6687 |
503 |
94.48 % | | year 2019 |
17-06-2019 |
0 |
342823 |
9227 |
6687 |
503 |
97.24 % |
|
3. E-Payments ( as on 17-06-2019 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| year 2019 |
17-06-2019 |
31594049 |
3798117 |
10.73 % | | Jun 2019 |
17-06-2019 |
3100866 |
367253 |
10.59 % |
|
4. Safety. Zero Fatality ( as on 17-06-2019 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| Jun 2019 |
17-06-2019 |
29 |
8 |
95.65 % | | year 2019 |
17-06-2019 |
93 |
76 |
95.65 % |
|
5. Quality of Power-SAIFI SAIDI ( as on 17-06-2019 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| year 2019 |
17-06-2019 |
0.4703 |
-0.50 |
1.8482 |
-1.95 |
100.01 % | | Jun 2019 |
17-06-2019 |
0.6123 |
-19.97 |
1.5603 |
-50.89 |
104.89 % |
|
Key Performance Indicators