Key Performance Indicators

1. Customer Complaint Redressal (as on 21-01-2019)
period data as on total complaints completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Jan 2019 21-01-2019 144457 141674 2172 599 12 98.48 %
year 2019 21-01-2019 144457 141674 2172 599 12 98.48 %
2. Release of New Service Connection ( as on 21-01-2019 )
period data as on application received completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Jan 2019 21-01-2019 0 18796 570 7278 434 94.93 %
year 2019 21-01-2019 0 18796 570 7278 434 94.93 %
3. E-Payments ( as on 21-01-2019 )
period data as on Total Counter Collection Total Online Collection Performance
Jan 2019 21-01-2019 3489509 569515 14.03 %
year 2019 21-01-2019 3489509 569515 14.03 %
4. Safety. Zero Fatality ( as on 21-01-2019 )
period data as on fatal accidents non-fatal accidents safty tools availability
Jan 2019 21-01-2019 11 5 93.45 %
year 2019 21-01-2019 11 5 93.45 %
5. Quality of Power-SAIFI SAIDI ( as on 21-01-2019 )
period data as on SAIFI nos. SAIDI hrs. CAIFI nos. CAIDI hrs. ASAI
Jan 2019 21-01-2019 0.6209 4.73 1.5445 11.77 99.06 %
year 2019 21-01-2019 0.6209 4.73 1.5445 11.77 99.06 %