Key Performance Indicators

1. Customer Complaint Redressal (as on 01-07-2020)
period data as on total complaints completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Jul 2020 01-07-2020 10819 7438 28 3267 86 98.49 %
year 2020 01-07-2020 1589909 1445114 56167 77501 11127 95.55 %
2. Release of New Service Connection ( as on 01-07-2020 )
period data as on application received completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Jul 2020 01-07-2020 0 1047 23 6025 247 79.50 %
year 2020 01-07-2020 0 283535 13501 6025 247 95.38 %
3. E-Payments ( as on 01-07-2020 )
period data as on Total Counter Collection Total Online Collection Performance
Jul 2020 01-07-2020 117863 62958 34.82 %
year 2020 01-07-2020 22009102 11247046 33.82 %
4. Safety. Zero Fatality ( as on 01-07-2020 )
period data as on fatal accidents non-fatal accidents safty tools availability
Jul 2020 01-07-2020 0 0 99.32 %
year 2020 01-07-2020 114 153 99.32 %
5. Quality of Power-SAIFI SAIDI ( as on 01-07-2020 )
period data as on SAIFI nos. SAIDI hrs. CAIFI nos. CAIDI hrs. ASAI
year 2020 01-07-2020 0.2803 2.14 1.8546 14.15 99.95 %
Jul 2020 01-07-2020 0.0523 0.30 1.0756 6.20 98.75 %