1. Customer Complaint Redressal (as on 01-01-1970)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| |
01-01-1970 |
|
|
|
|
|
% |
|
2. Release of New Service Connection ( as on 14-09-2026 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Sep 2026 |
14-09-2026 |
17154 |
10507 |
194 |
6216 |
237 |
96.06 % | | year 2026 |
14-09-2026 |
541381 |
420334 |
9644 |
6216 |
237 |
97.70 % |
|
3. E-Payments ( as on 14-09-2026 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| year 2026 |
14-09-2026 |
14180340 |
52089833 |
78.60 % | | Sep 2026 |
14-09-2026 |
756725 |
3276308 |
81.24 % |
|
4. Safety. Zero Fatality ( as on 01-01-1970 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| |
01-01-1970 |
|
|
% |
|
5. Quality of Power-SAIFI SAIDI ( as on 14-09-2026 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| Sep 2026 |
14-09-2026 |
7.1453 |
6.35 |
7.9145 |
7.04 |
98.11 % | | year 2026 |
14-09-2026 |
0.8126 |
0.81 |
7.0305 |
7.01 |
99.99 % |
|
Key Performance Indicators