Key Performance Indicators

1. Customer Complaint Redressal (as on 28-10-2020)
period data as on total complaints completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Oct 2020 28-10-2020 212411 204220 5958 2109 124 97.11 %
year 2020 28-10-2020 2753260 2530429 123965 86871 11995 94.90 %
2. Release of New Service Connection ( as on 28-10-2020 )
period data as on application received completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Oct 2020 28-10-2020 0 29416 923 6793 374 95.78 %
year 2020 28-10-2020 0 462091 19961 6793 374 95.78 %
3. E-Payments ( as on 28-10-2020 )
period data as on Total Counter Collection Total Online Collection Performance
year 2020 28-10-2020 33258279 20107242 37.68 %
Oct 2020 28-10-2020 2981884 2337880 43.95 %
4. Safety. Zero Fatality ( as on 28-10-2020 )
period data as on fatal accidents non-fatal accidents safty tools availability
Oct 2020 28-10-2020 29 22 99.68 %
year 2020 28-10-2020 245 255 99.68 %
5. Quality of Power-SAIFI SAIDI ( as on 28-10-2020 )
period data as on SAIFI nos. SAIDI hrs. CAIFI nos. CAIDI hrs. ASAI
Oct 2020 28-10-2020 0.9247 7.95 1.8378 15.80 98.82 %
year 2020 28-10-2020 0.3587 2.82 1.8577 14.62 99.96 %