Key Performance Indicators

1. Customer Complaint Redressal (as on 13-03-2019)
period data as on total complaints completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Mar 2019 13-03-2019 123042 119284 2558 1140 60 97.85 %
year 2019 13-03-2019 590624 578356 9450 2730 88 98.38 %
2. Release of New Service Connection ( as on 20-03-2019 )
period data as on application received completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Mar 2019 20-03-2019 0 22173 757 7844 329 95.33 %
year 2019 20-03-2019 0 153392 4155 7844 329 97.16 %
3. E-Payments ( as on 20-03-2019 )
period data as on Total Counter Collection Total Online Collection Performance
Mar 2019 20-03-2019 3945180 456263 10.37 %
year 2019 20-03-2019 14797494 1895081 11.35 %
4. Safety. Zero Fatality ( as on 20-03-2019 )
period data as on fatal accidents non-fatal accidents safty tools availability
Mar 2019 20-03-2019 9 10 94.92 %
year 2019 20-03-2019 30 31 94.92 %
5. Quality of Power-SAIFI SAIDI ( as on 20-03-2019 )
period data as on SAIFI nos. SAIDI hrs. CAIFI nos. CAIDI hrs. ASAI
Mar 2019 20-03-2019 0.7758 5.18 1.7100 11.43 98.92 %
year 2019 20-03-2019 0.4599 3.28 1.7848 12.74 99.83 %