1. Customer Complaint Redressal (as on 01-01-1970)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| |
01-01-1970 |
|
|
|
|
|
% |
|
2. Release of New Service Connection ( as on 27-03-2023 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Mar 2023 |
27-03-2023 |
37792 |
30591 |
353 |
6731 |
117 |
98.49 % | | year 2023 |
27-03-2023 |
186609 |
154524 |
1976 |
6731 |
117 |
98.66 % |
|
3. E-Payments ( as on 27-03-2023 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| Mar 2023 |
27-03-2023 |
2655433 |
4297682 |
61.81 % | | year 2023 |
27-03-2023 |
8017584 |
12341997 |
60.62 % |
|
4. Safety. Zero Fatality ( as on 01-01-1970 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| |
01-01-1970 |
|
|
% |
|
5. Quality of Power-SAIFI SAIDI ( as on 27-03-2023 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| Mar 2023 |
27-03-2023 |
0.9612 |
6.88 |
1.8061 |
12.92 |
98.94 % | | year 2023 |
27-03-2023 |
0.6696 |
4.85 |
1.8196 |
13.17 |
99.77 % |
|
Key Performance Indicators