1. Customer Complaint Redressal (as on 01-01-1970)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| |
01-01-1970 |
|
|
|
|
|
% |
|
2. Release of New Service Connection ( as on 03-07-2025 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Jul 2025 |
03-07-2025 |
8296 |
2163 |
38 |
5839 |
256 |
88.03 % | | year 2025 |
03-07-2025 |
397977 |
314567 |
6642 |
5839 |
256 |
97.85 % |
|
3. E-Payments ( as on 03-07-2025 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| year 2025 |
03-07-2025 |
13274355 |
33621335 |
71.69 % | | Jul 2025 |
03-07-2025 |
354993 |
805103 |
69.40 % |
|
4. Safety. Zero Fatality ( as on 01-01-1970 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| |
01-01-1970 |
|
|
% |
|
5. Quality of Power-SAIFI SAIDI ( as on 03-07-2025 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| year 2025 |
03-07-2025 |
0.3363 |
1.48 |
1.9198 |
8.43 |
99.97 % | | Jul 2025 |
03-07-2025 |
0.1652 |
0.87 |
1.1963 |
6.31 |
98.79 % |
|
Key Performance Indicators