1. Customer Complaint Redressal (as on 28-10-2020)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Oct 2020 |
28-10-2020 |
212411 |
204220 |
5958 |
2109 |
124 |
97.11 % | | year 2020 |
28-10-2020 |
2753260 |
2530429 |
123965 |
86871 |
11995 |
94.90 % |
|
2. Release of New Service Connection ( as on 28-10-2020 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Oct 2020 |
28-10-2020 |
0 |
29416 |
923 |
6793 |
374 |
95.78 % | | year 2020 |
28-10-2020 |
0 |
462091 |
19961 |
6793 |
374 |
95.78 % |
|
3. E-Payments ( as on 28-10-2020 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| year 2020 |
28-10-2020 |
33258279 |
20107242 |
37.68 % | | Oct 2020 |
28-10-2020 |
2981884 |
2337880 |
43.95 % |
|
4. Safety. Zero Fatality ( as on 28-10-2020 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| Oct 2020 |
28-10-2020 |
29 |
22 |
99.68 % | | year 2020 |
28-10-2020 |
245 |
255 |
99.68 % |
|
5. Quality of Power-SAIFI SAIDI ( as on 28-10-2020 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| Oct 2020 |
28-10-2020 |
0.9247 |
7.95 |
1.8378 |
15.80 |
98.82 % | | year 2020 |
28-10-2020 |
0.3587 |
2.82 |
1.8577 |
14.62 |
99.96 % |
|
Key Performance Indicators