1. Customer Complaint Redressal (as on 01-01-1970)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| |
01-01-1970 |
|
|
|
|
|
% |
|
2. Release of New Service Connection ( as on 18-01-2026 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Jan 2026 |
18-01-2026 |
21690 |
14822 |
213 |
6183 |
472 |
95.58 % | | year 2026 |
18-01-2026 |
21690 |
14822 |
213 |
6183 |
472 |
95.58 % |
|
3. E-Payments ( as on 18-01-2026 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| Jan 2026 |
18-01-2026 |
1120884 |
3345803 |
74.91 % | | year 2026 |
18-01-2026 |
1120884 |
3345803 |
74.91 % |
|
4. Safety. Zero Fatality ( as on 01-01-1970 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| |
01-01-1970 |
|
|
% |
|
5. Quality of Power-SAIFI SAIDI ( as on 18-01-2026 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| Jan 2026 |
18-01-2026 |
0.6839 |
3.73 |
1.6097 |
8.78 |
99.14 % | | year 2026 |
18-01-2026 |
0.6839 |
3.73 |
1.6097 |
8.78 |
99.14 % |
|
Key Performance Indicators