1. Customer Complaint Redressal (as on 01-01-1970)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| |
01-01-1970 |
|
|
|
|
|
% |
|
2. Release of New Service Connection ( as on 08-05-2025 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| May 2025 |
08-05-2025 |
12699 |
5823 |
218 |
6233 |
425 |
90.06 % | | year 2025 |
08-05-2025 |
281558 |
226498 |
2984 |
6233 |
425 |
98.52 % |
|
3. E-Payments ( as on 08-05-2025 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| year 2025 |
08-05-2025 |
8614786 |
23033330 |
72.78 % | | May 2025 |
08-05-2025 |
586765 |
1412021 |
70.64 % |
|
4. Safety. Zero Fatality ( as on 01-01-1970 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| |
01-01-1970 |
|
|
% |
|
5. Quality of Power-SAIFI SAIDI ( as on 08-05-2025 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| May 2025 |
08-05-2025 |
0.2916 |
1.57 |
1.3173 |
7.11 |
99.18 % | | year 2025 |
08-05-2025 |
0.2861 |
1.35 |
1.6957 |
8.03 |
99.96 % |
|
Key Performance Indicators