1. Customer Complaint Redressal (as on 13-03-2019)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Mar 2019 |
13-03-2019 |
123042 |
119284 |
2558 |
1140 |
60 |
97.85 % | | year 2019 |
13-03-2019 |
590624 |
578356 |
9450 |
2730 |
88 |
98.38 % |
|
2. Release of New Service Connection ( as on 20-03-2019 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Mar 2019 |
20-03-2019 |
0 |
22173 |
757 |
7844 |
329 |
95.33 % | | year 2019 |
20-03-2019 |
0 |
153392 |
4155 |
7844 |
329 |
97.16 % |
|
3. E-Payments ( as on 20-03-2019 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| Mar 2019 |
20-03-2019 |
3945180 |
456263 |
10.37 % | | year 2019 |
20-03-2019 |
14797494 |
1895081 |
11.35 % |
|
4. Safety. Zero Fatality ( as on 20-03-2019 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| Mar 2019 |
20-03-2019 |
9 |
10 |
94.92 % | | year 2019 |
20-03-2019 |
30 |
31 |
94.92 % |
|
5. Quality of Power-SAIFI SAIDI ( as on 20-03-2019 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| Mar 2019 |
20-03-2019 |
0.7758 |
5.18 |
1.7100 |
11.43 |
98.92 % | | year 2019 |
20-03-2019 |
0.4599 |
3.28 |
1.7848 |
12.74 |
99.83 % |
|
Key Performance Indicators