1. Customer Complaint Redressal (as on 13-03-2019)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| year 2019 |
13-03-2019 |
590624 |
578356 |
9450 |
2730 |
88 |
98.38 % |
|
2. Release of New Service Connection ( as on 25-08-2019 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Aug 2019 |
25-08-2019 |
0 |
16520 |
932 |
6719 |
544 |
91.80 % | | year 2019 |
25-08-2019 |
0 |
464858 |
13478 |
6719 |
544 |
97.07 % |
|
3. E-Payments ( as on 25-08-2019 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| year 2019 |
25-08-2019 |
43791425 |
6535725 |
12.99 % | | Aug 2019 |
25-08-2019 |
4014431 |
1019169 |
20.25 % |
|
4. Safety. Zero Fatality ( as on 25-08-2019 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| Aug 2019 |
25-08-2019 |
25 |
21 |
96.04 % | | year 2019 |
25-08-2019 |
152 |
127 |
96.04 % |
|
5. Quality of Power-SAIFI SAIDI ( as on 25-08-2019 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| Aug 2019 |
25-08-2019 |
0.7377 |
-12.22 |
1.7340 |
-28.73 |
102.04 % | | year 2019 |
25-08-2019 |
0.5244 |
1.75 |
1.9652 |
6.55 |
99.97 % |
|
Key Performance Indicators