1. Customer Complaint Redressal (as on 01-01-1970)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| |
01-01-1970 |
|
|
|
|
|
% |
|
2. Release of New Service Connection ( as on 16-04-2026 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Apr 2026 |
16-04-2026 |
17414 |
10566 |
171 |
6324 |
353 |
95.28 % | | year 2026 |
16-04-2026 |
235526 |
183538 |
3787 |
6324 |
353 |
97.79 % |
|
3. E-Payments ( as on 16-04-2026 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| Apr 2026 |
16-04-2026 |
782361 |
2743239 |
77.81 % | | year 2026 |
16-04-2026 |
6533929 |
19844490 |
75.23 % |
|
4. Safety. Zero Fatality ( as on 01-01-1970 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| |
01-01-1970 |
|
|
% |
|
5. Quality of Power-SAIFI SAIDI ( as on 16-04-2026 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| Apr 2026 |
16-04-2026 |
0.3804 |
1.90 |
1.4378 |
7.17 |
99.51 % | | year 2026 |
16-04-2026 |
0.1039 |
0.53 |
1.3929 |
7.11 |
99.98 % |
|
Key Performance Indicators