Key Performance Indicators

1. Customer Complaint Redressal (as on 01-01-1970)
period data as on total complaints completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
01-01-1970 %
2. Release of New Service Connection ( as on 27-03-2023 )
period data as on application received completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Mar 2023 27-03-2023 37792 30591 353 6731 117 98.49 %
year 2023 27-03-2023 186609 154524 1976 6731 117 98.66 %
3. E-Payments ( as on 27-03-2023 )
period data as on Total Counter Collection Total Online Collection Performance
Mar 2023 27-03-2023 2655433 4297682 61.81 %
year 2023 27-03-2023 8017584 12341997 60.62 %
4. Safety. Zero Fatality ( as on 01-01-1970 )
period data as on fatal accidents non-fatal accidents safty tools availability
01-01-1970 %
5. Quality of Power-SAIFI SAIDI ( as on 27-03-2023 )
period data as on SAIFI nos. SAIDI hrs. CAIFI nos. CAIDI hrs. ASAI
Mar 2023 27-03-2023 0.9612 6.88 1.8061 12.92 98.94 %
year 2023 27-03-2023 0.6696 4.85 1.8196 13.17 99.77 %