Key Performance Indicators

1. Customer Complaint Redressal (as on 13-03-2019)
period data as on total complaints completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
year 2019 13-03-2019 590624 578356 9450 2730 88 98.38 %
2. Release of New Service Connection ( as on 17-06-2019 )
period data as on application received completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Jun 2019 17-06-2019 0 14336 334 6687 503 94.48 %
year 2019 17-06-2019 0 342823 9227 6687 503 97.24 %
3. E-Payments ( as on 17-06-2019 )
period data as on Total Counter Collection Total Online Collection Performance
year 2019 17-06-2019 31594049 3798117 10.73 %
Jun 2019 17-06-2019 3100866 367253 10.59 %
4. Safety. Zero Fatality ( as on 17-06-2019 )
period data as on fatal accidents non-fatal accidents safty tools availability
Jun 2019 17-06-2019 29 8 95.65 %
year 2019 17-06-2019 93 76 95.65 %
5. Quality of Power-SAIFI SAIDI ( as on 17-06-2019 )
period data as on SAIFI nos. SAIDI hrs. CAIFI nos. CAIDI hrs. ASAI
year 2019 17-06-2019 0.4703 -0.50 1.8482 -1.95 100.01 %
Jun 2019 17-06-2019 0.6123 -19.97 1.5603 -50.89 104.89 %