Key Performance Indicators

1. Customer Complaint Redressal (as on 20-11-2019)
period data as on total complaints completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Nov 2019 20-11-2019 168872 163306 3292 2084 190 97.91 %
year 2019 20-11-2019 986984 950450 26859 9221 454 97.21 %
2. Release of New Service Connection ( as on 20-11-2019 )
period data as on application received completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Nov 2019 20-11-2019 0 21763 585 6396 180 96.60 %
year 2019 20-11-2019 0 625240 20605 6396 180 96.78 %
3. E-Payments ( as on 20-11-2019 )
period data as on Total Counter Collection Total Online Collection Performance
year 2019 20-11-2019 58774121 10263036 14.87 %
Nov 2019 20-11-2019 3471368 916022 20.88 %
4. Safety. Zero Fatality ( as on 20-11-2019 )
period data as on fatal accidents non-fatal accidents safty tools availability
Nov 2019 20-11-2019 18 13 97.53 %
year 2019 20-11-2019 220 169 97.53 %
5. Quality of Power-SAIFI SAIDI ( as on 20-11-2019 )
period data as on SAIFI nos. SAIDI hrs. CAIFI nos. CAIDI hrs. ASAI
Nov 2019 20-11-2019 0.8312 6.72 1.7752 14.34 98.60 %
year 2019 20-11-2019 0.5376 2.53 1.9483 9.16 99.97 %