Key Performance Indicators

1. Customer Complaint Redressal (as on 13-03-2019)
period data as on total complaints completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
year 2019 13-03-2019 590624 578356 9450 2730 88 98.38 %
2. Release of New Service Connection ( as on 25-08-2019 )
period data as on application received completed within SLA completed beyond SLA pending within SLA pending beyond SLA performance
Aug 2019 25-08-2019 0 16520 932 6719 544 91.80 %
year 2019 25-08-2019 0 464858 13478 6719 544 97.07 %
3. E-Payments ( as on 25-08-2019 )
period data as on Total Counter Collection Total Online Collection Performance
year 2019 25-08-2019 43791425 6535725 12.99 %
Aug 2019 25-08-2019 4014431 1019169 20.25 %
4. Safety. Zero Fatality ( as on 25-08-2019 )
period data as on fatal accidents non-fatal accidents safty tools availability
Aug 2019 25-08-2019 25 21 96.04 %
year 2019 25-08-2019 152 127 96.04 %
5. Quality of Power-SAIFI SAIDI ( as on 25-08-2019 )
period data as on SAIFI nos. SAIDI hrs. CAIFI nos. CAIDI hrs. ASAI
Aug 2019 25-08-2019 0.7377 -12.22 1.7340 -28.73 102.04 %
year 2019 25-08-2019 0.5244 1.75 1.9652 6.55 99.97 %