1. Customer Complaint Redressal (as on 21-01-2019)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Jan 2019 |
21-01-2019 |
144457 |
141674 |
2172 |
599 |
12 |
98.48 % | | year 2019 |
21-01-2019 |
144457 |
141674 |
2172 |
599 |
12 |
98.48 % |
|
2. Release of New Service Connection ( as on 21-01-2019 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Jan 2019 |
21-01-2019 |
0 |
18796 |
570 |
7278 |
434 |
94.93 % | | year 2019 |
21-01-2019 |
0 |
18796 |
570 |
7278 |
434 |
94.93 % |
|
3. E-Payments ( as on 21-01-2019 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| Jan 2019 |
21-01-2019 |
3489509 |
569515 |
14.03 % | | year 2019 |
21-01-2019 |
3489509 |
569515 |
14.03 % |
|
4. Safety. Zero Fatality ( as on 21-01-2019 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| Jan 2019 |
21-01-2019 |
11 |
5 |
93.45 % | | year 2019 |
21-01-2019 |
11 |
5 |
93.45 % |
|
5. Quality of Power-SAIFI SAIDI ( as on 21-01-2019 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| Jan 2019 |
21-01-2019 |
0.6209 |
4.73 |
1.5445 |
11.77 |
99.06 % | | year 2019 |
21-01-2019 |
0.6209 |
4.73 |
1.5445 |
11.77 |
99.06 % |
|
Key Performance Indicators