1. Customer Complaint Redressal (as on 01-07-2020)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Jul 2020 |
01-07-2020 |
10819 |
7438 |
28 |
3267 |
86 |
98.49 % | | year 2020 |
01-07-2020 |
1589909 |
1445114 |
56167 |
77501 |
11127 |
95.55 % |
|
2. Release of New Service Connection ( as on 01-07-2020 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Jul 2020 |
01-07-2020 |
0 |
1047 |
23 |
6025 |
247 |
79.50 % | | year 2020 |
01-07-2020 |
0 |
283535 |
13501 |
6025 |
247 |
95.38 % |
|
3. E-Payments ( as on 01-07-2020 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| Jul 2020 |
01-07-2020 |
117863 |
62958 |
34.82 % | | year 2020 |
01-07-2020 |
22009102 |
11247046 |
33.82 % |
|
4. Safety. Zero Fatality ( as on 01-07-2020 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| Jul 2020 |
01-07-2020 |
0 |
0 |
99.32 % | | year 2020 |
01-07-2020 |
114 |
153 |
99.32 % |
|
5. Quality of Power-SAIFI SAIDI ( as on 01-07-2020 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| year 2020 |
01-07-2020 |
0.2803 |
2.14 |
1.8546 |
14.15 |
99.95 % | | Jul 2020 |
01-07-2020 |
0.0523 |
0.30 |
1.0756 |
6.20 |
98.75 % |
|
Key Performance Indicators