1. Customer Complaint Redressal (as on 20-11-2019)
|
|
|
|
| period |
data as on |
total complaints |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Nov 2019 |
20-11-2019 |
168872 |
163306 |
3292 |
2084 |
190 |
97.91 % | | year 2019 |
20-11-2019 |
986984 |
950450 |
26859 |
9221 |
454 |
97.21 % |
|
2. Release of New Service Connection ( as on 20-11-2019 )
|
|
|
|
| period |
data as on |
application received |
completed within SLA |
completed beyond SLA |
pending within SLA |
pending beyond SLA |
performance |
| Nov 2019 |
20-11-2019 |
0 |
21763 |
585 |
6396 |
180 |
96.60 % | | year 2019 |
20-11-2019 |
0 |
625240 |
20605 |
6396 |
180 |
96.78 % |
|
3. E-Payments ( as on 20-11-2019 )
|
|
| period |
data as on |
Total Counter Collection |
Total Online Collection |
Performance |
| year 2019 |
20-11-2019 |
58774121 |
10263036 |
14.87 % | | Nov 2019 |
20-11-2019 |
3471368 |
916022 |
20.88 % |
|
4. Safety. Zero Fatality ( as on 20-11-2019 )
|
|
| period |
data as on |
fatal accidents |
non-fatal accidents |
safty tools availability |
| Nov 2019 |
20-11-2019 |
18 |
13 |
97.53 % | | year 2019 |
20-11-2019 |
220 |
169 |
97.53 % |
|
5. Quality of Power-SAIFI SAIDI ( as on 20-11-2019 )
|
|
| period |
data as on |
SAIFI nos. |
SAIDI hrs. |
CAIFI nos. |
CAIDI hrs. |
ASAI |
| Nov 2019 |
20-11-2019 |
0.8312 |
6.72 |
1.7752 |
14.34 |
98.60 % | | year 2019 |
20-11-2019 |
0.5376 |
2.53 |
1.9483 |
9.16 |
99.97 % |
|
Key Performance Indicators