KEY PERFORMANCE INDICATORS
State Level KPI for the month March - 2019
Fatal Accidents

9
Nonfatal Accidents

10
SAIFI

0.78
SAIDI

5.25
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State Level
CUSTOMER COMPLAINT REDRESSAL
Source of Data CCC
Data as on: 20-03-2019
Total Complaints 189557
Completed within SLA 184782
Completed exceeding SLA 3474
Pending within SLA 1201
Pending exceeding SLA 100
Performance percentage 98.1025%


Percentage =
Completed within SLA x 100 / (Completed within SLA + Completed exceeding SLA + Pending exceeding SLA)
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State Level's KPIs for