KEY PERFORMANCE INDICATORS
State Level KPI for the month August - 2019
Fatal Accidents

24
Nonfatal Accidents

19
SAIFI

0.75
SAIDI

-12.16
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State Level
CUSTOMER COMPLAINT REDRESSAL
Source of Data CCC
Data as on: 25-08-2019
Total Complaints 199496
Completed within SLA 161397
Completed exceeding SLA 35130
Pending within SLA 1206
Pending exceeding SLA 1763
Performance percentage 81.3944%


Percentage =
Completed within SLA x 100 / (Completed within SLA + Completed exceeding SLA + Pending exceeding SLA)
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State Level's KPIs for